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Business Management and Leadership

Course	Days
Business Management Fundamentals	5
Advanced Business Management	5
Strategic Planning and Development	3
Strategic Thinking and Scenario Building	3
Strategic Management of Resources	3
Strategic Operations Management	4
Operations and Productivity Management	3
Business Analysis	5
Business and Economic Analysis	3
Business Ethics and Corporate Governance	2
Corporate Governance and King IV Application	3
Board Capacity Building Programme	3
Company Secretarial Practice	3
Leadership Development for Middle Managers	5
Executive Leadership and Decision-Making	5
Emotional Intelligence for Leaders	2
Coaching and Mentoring in the Workplace	3
Change Management	3
Advanced Change Management and Organisational Design	4
Diversity, Equity and Inclusion Management	2
Stakeholder Management and Engagement	3
Risk Management Fundamentals	3
Enterprise Risk Management	4
Business Continuity Management	3
Performance Management Systems	3
Monitoring and Evaluation (M&E)	4
Asset Management	3
Facilities and Property Management	3
Quality Management Systems (ISO 9001 Principles)	3
Business Process Mapping and Improvement	3

Project and Programme Management

Course	Days
Introduction to Project Management	3
Project Management Practitioner	5
Advanced Project Management	5
Occupational Certificate: Project Manager (SAQA 101869) [A]	12 months
Detailed Scheduling and Planning	3
Project Cost and Budget Control	3
Project Risk and Issue Management	3
Contract Management for Project Practitioners	3
Agile and Hybrid Project Delivery	3
Project Reporting and Close-Out	2
Managing Infrastructure and Capital Projects	5

Office Administration and Secretarial

Course	Days
Office Administration Fundamentals	5
Secretary, Administrator and Personal Assistant	5
Secretary Professional Development	3
Executive Personal Assistant Programme	5
Minute Taking and Meeting Management	2
Business Writing Skills	3
Effective Report Writing (ERW)	3
Business Presentation Skills	2
Records and Registry Management	3
Electronic Records and Document Management	3
Data Capturing and Information Accuracy	3
Telephone Etiquette and Front-Office Professionalism	2
Diary, Travel and Event Coordination	2
Protocol and Diplomacy	3
Time Management for Professionals	2

Public Sector and Municipal Governance

Course	Days
Occupational Certificate: Public Service Administrator (SAQA 118766) [A]	12 months
Batho Pele Principles in Practice	2
Public Service Regulations and Code of Conduct	3
Public Finance Management Act (PFMA) Application	3
Municipal Finance Management Act (MFMA) Application	3
Councillor Development Programme	3
Strategic Municipal Councillor Development	3
Integrated Development Planning (IDP)	3
Ward Committee Capacity Building	2
Municipal Service Delivery and Complaints Handling	3
City Parks and Municipal Amenities Management	3
Public Participation and Community Consultation	3
Intergovernmental Relations and Cooperative Governance	2
Promotion of Administrative Justice Act (PAJA) in Practice	2
Deeds Practice and Procedure	3
Occupational Certificate: Supply Chain Practitioner (SAQA 110942) [A]	12 months

Finance, Budgeting and Audit

Course	Days
Finance for Non-Financial Managers	3
Budget Management and Control	3
Budget Preparation and Expenditure Monitoring	3
Financial Reporting and Analysis	3
Small Business Finance Management	3
Financial Literacy for SMMEs	3
Cash Flow and Working Capital Management	2
Cost Accounting Principles	3
Internal Controls and Fraud Prevention	3
Internal Auditing Fundamentals	4
Audit Readiness and Response to Findings	3
Grant Management and Donor Reporting	3
Fundraising and Sponsorship Mobilisation	3
Payroll Administration and Statutory Deductions	3
Tax Compliance Essentials for Business	2

Supply Chain, Procurement and Logistics

Course	Days
Occupational Certificate: Supply Chain Manager (SAQA 111357) [A]	18 months
Basics in Supply Chain Management	3
Advanced Supply Chain Management	5
Demand and Acquisition Management	3
Purchasing and Supply	3
Negotiation and Procurement	3
Bid Committees: Specification, Evaluation and Adjudication	3
Bid Document Compilation and Evaluation	3
Essentials of Contract Law	3
Contract Management and Administration	3
International Contracting	3
Supplier Management and Performance Monitoring	3
Supplier Development and Enterprise Development	3
Prevention, Detection and Combating of Procurement and Contract Fraud	3
Stores, Stock Control and Inventory Management	3
Warehouse and Logistics Management	4
Fleet and Transport Management	3
ICT-Based Supply Chain Management	3
Customs Duties and Clearing Procedures	3
International Trade Factors and Incoterms	3
Free and Foreign-Trade Zones	2
Sustainable and Green Procurement	2

Human Resources and Skills Development

Course	Days
Human Resource Management Fundamentals	5
Recruitment, Selection and Onboarding	3
Labour Relations and Discipline in the Workplace	3
Chairing Disciplinary Hearings and Initiating	3
Employment Equity Act Compliance and Reporting	2
Skills Development Facilitator (SDF) Programme	5
Workplace Skills Plan and Annual Training Report	3
Skills Audits and Training Needs Analysis	3
Facilitator, Assessor and Moderator Development	5
ETD Quality Management	3
Learnership and Internship Administration	3
Workplace Coaching and Talent Pipelines	3
Job Profiling and Job Evaluation	3
Employee Wellness and Workplace Wellbeing	2
HR Administration and Records Compliance	3

Marketing, Communications and Public Relations

Course	Days
Principles of Marketing	3
Professional Marketing Practice	5
Digital Marketing Fundamentals	3
Advanced Digital Marketing and Paid Media	4
Social Media Strategy and Community Management	3
Content Marketing and Copywriting	3
Search Engine Optimisation (SEO) Essentials	2
Market Research and Analysis	3
Brand Management and Positioning	3
Public Relations Practice	3
Communication, PR and Media Liaison	3
Media Relations and Spokesperson Training	2
Crisis and Reputation Management	2
Internal and Employee Communication	2
Creative Writing for Business	3
Speech Writing and Public Speaking	2
Event Management and Coordination	3
Community Engagement and Mobilisation	3

Customer Service and Call Centre

Course	Days
Customer Care Fundamentals	2
Advanced Customer Service Excellence	3
Handling Difficult Customers and Complaints	2
Call Centre Establishment and Management	5
Call Centre Agent Development	3
Consumer Protection Act Compliance	2
Service Level Management and Quality Monitoring	2
Front-Line Service in the Public Sector	2

Computer and Digital Skills

Course	Days
Computer Literacy Training (End User Computing)	5
Microsoft Word – Basic to Advanced	3
Microsoft Excel – Basic	2
Microsoft Excel – Intermediate	2
Microsoft Excel – Advanced (Formulas, Pivots, Modelling)	3
Microsoft PowerPoint	2
Microsoft Outlook and Emailing Essentials	1
Microsoft Teams and SharePoint Collaboration	2
Microsoft Access Database Basics	3
Microsoft Power BI Practitioner	4
Microsoft Project	3
Google Workspace Essentials	2
Adobe Photoshop	3
Adobe Illustrator	3
Adobe InDesign	3
Adobe Acrobat and PDF Workflow	2
Graphic Design Fundamentals	5
Canva for Business Communications	1
Web Design with HTML5 and CSS	5
WordPress Website Development	4
Introduction to Programming (C# and C++)	5
Python Programming Fundamentals	5
Database Fundamentals and SQL	4
Computer Hardware Repairs and Support	5
IT Service Desk and User Support	4

Artificial Intelligence and Data

Course	Days
Introduction to Artificial Intelligence	2
AI Tools for the Workplace	2
Prompt Engineering for Business Users	2
Machine Learning Fundamentals	4
Deep Learning and Neural Networks	5
Natural Language Processing (NLP)	4
Computer Vision and Image Recognition	4
Reinforcement Learning	4
AI Ethics, Governance and Responsible AI	2
AI Policy and Compliance for Organisations	2
AI in Healthcare	2
AI in Finance and Banking	2
AI in Marketing and Advertising	2
AI in Manufacturing and Supply Chain	2
AI in Robotics and Automation	3
AI in Autonomous Systems and Vehicles	2
AI for Predictive Analytics	3
AI for Big Data and Data Science	5
Data Analysis and Visualisation	4
Data Governance and Data Quality	3

Cybersecurity and Information Security

Course	Days
Cybersecurity Awareness for All Staff	1
Cybersecurity Awareness for ICT Personnel	2
Information Security Fundamentals	3
IT Security Management	4
Network Security Essentials	4
Cyber Incident Response and Reporting	3
Investigation of Cybercrime and Digital Evidence	5
Digital Forensics Fundamentals	5
POPIA Compliance and Information Officer Duties	2
PAIA Compliance and Access to Information	1
Data Privacy by Design for Business Units	2
Business Continuity and Disaster Recovery Planning	3
Cybersecurity Policy and Governance	3

Occupational Health and Safety

Course	Days
Occupational Health and Safety (OHS) Fundamentals	3
Advanced Occupational Health and Safety	5
OHS Legislation and Compliance (OHSA 85 of 1993)	3
SHE Representative Training	2
Health and Safety Committee Training	2
Hazard Identification and Risk Assessment (HIRA)	3
Workplace Incident Investigation and Reporting	3
Safety Management Systems (ISO 45001 Principles)	4
Emergency Preparedness and Response	2
Fire Safety and Prevention	2
First Aid Awareness in the Workplace	2
Workplace Ergonomics	2
Occupational Hygiene and Hazard Control	3
Industrial Hygiene and Chemical Safety	3
Handling of Hazardous Chemical Agents	3
Hazardous Materials Management	3
Construction Safety and Construction Regulations	4
Electrical Safety	3
Machine Guarding and Equipment Safety	2
Personal Protective Equipment and Respiratory Protection	2
Contractor Safety Management	3
Safety Leadership and Culture	3
Psychological Health and Safety in the Workplace	2
OHS Training and Communication	2
Safety Auditing and Inspections	3
Environmental Management and Compliance	3
Sustainability and Green Energy in Operations	3

Legal, Compliance and Investigations

Course	Days
Crime Investigation Fundamentals	5
Interviewing and Statement Taking	3
Evidence Handling and Chain of Custody	3
Forensic Investigation for Non-Investigators	3
Fraud Awareness and Whistleblowing	2
Anti-Corruption and Ethics in the Workplace	2
Drug Identification and Substance Abuse Response	3
Human Rights in the Workplace	2
Gender Equality and Prevention of Gender-Based Violence	2
Prevention of Harassment in the Workplace	2
Compliance Management and Regulatory Reporting	3

Personal and Workplace Effectiveness

Course	Days
Effective Communication Skills	2
English Communication Skills	3
Assertiveness and Confidence Building	2
Emotional Intelligence in the Workplace	2
Anger and Conflict Management	2
Conflict Resolution and Mediation	3
Negotiation Skills	2
Effective Time Management	2
Problem Solving and Decision Making	2
Teamwork and Collaboration	2
Resilience and Stress Management	2
Professional Etiquette and Workplace Conduct	1
Train the Trainer	3

Smme and Enterprise Development

Course	Days
Entrepreneurship Fundamentals	5
Small and Medium Enterprise Management	5
Business Plan Development	3
Youth Enterprise Development Programme	5
Access to Funding and Investment Readiness	3
Cooperative Formation and Management	3
Informal Trader and Micro-Enterprise Support	3
Tendering and Bidding for SMMEs	3
CIDB and Supplier Database Registration	2
Marketing for Small Business	2
Digital Tools for Small Business	2
Business Compliance for Start-Ups (CIPC, SARS, UIF)	2

Ngo and Community Development

Course	Days
NPO Governance and Board Responsibilities	3
Project Management for Development Programmes	5
Proposal Writing for Donor Funding	3
Grant Management and Donor Compliance	3
Monitoring, Evaluation and Impact Reporting	4
Community Mobilisation and Facilitation	3
Rural Development Programme Design	3
Volunteer Management	2
Social Auxiliary and Community Care Support	5
HIV/AIDS Workplace and Community Programmes	3